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| Q: |
What are your standard leadtimes? |
| A: |
Custom thermofoil Products: 6 business days for standard products, glazed products require a 10 business day leadtime.
Portabella Series: 10 days
Spectrum Series: 8-10 working days
Wood Doors: 5-7 working days
Furniture & Fixtures / Surfaces: 3 weeks |
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| Q: |
What is your warranty? |
| A: |
Thermofoil Warranty
Thermofoil components manufactured by Northern Contours are warranted against defects occurring in the manufacturing process and delamination or surface discoloration for five years from the date of original installation. Products produced outside our normal specifications may not be covered by our warranty.
View Thermofoil Warranty certificate
Spectrum Series (Veneer Slab Doors) Warranty
Northern Contours warrants all Spectrum Series doors, drawer fronts, frames and mullions (unless otherwise noted) against delamination, warping, twist, swelling and other manufacturing defects for the period of five years after the date of sale. This warranty assumes the following:
- Natural variation in the color, texture or grain of the wood is not considered a defect and is not replaceable under this warranty.
- Proper care and handling must be exercised. Abusive handling of products is not covered.
- We cannot warrant against abnormal heat, humidity, dryness or cold.
- Poor or improper finishing done by others is not covered.
- Warranty covers the repair or replacement of the product only and our liability under this warranty will not exceed the invoiced amount of the products.
View Spectrum Series Warranty certificate
Custom Wood Door with Veneer Center Panels Warranty
Northern Contours warrants all doors, drawer fronts and accessory items (unless otherwise noted) against de-lamination, warping, twist, swelling and other manufacturing defects for the period of one year after the date of sale. This warranty assumes the following:
• Proper care and handling must be exercised. Abusive handling of products is not covered.
• We cannot warrant against abnormal heat, humidity, dryness or cold.
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| Q: |
What types of electronic files will you accept for review? |
| A: |
In order to quote a project we prefer AutoCAD or PDF files. In some cases, we can convert additional file formats. |
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| Q: |
What is Membrane Pressing? |
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Membrane Pressing is the process of applying vinyl films or wood veneers to
three-dimensional surfaces. |
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| Q: |
What is Melamine? |
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Melamine is a paper product that is saturated with resins to make it durable. It is applied to the backside of the MDF board that we use for our thermofoil 1-piece components. White melamine backs are standard on our door and drawer fronts. Black melamine is standard on Surfaces. Matching melamine backs are available in many of our thermofoils. See Thermofoil Product Guide for additional information on our matching melamine backs. |
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| Q: |
What is MDF? |
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Medium Density Fiberboard (MDF) is a panel product manufactured from wood fibers combined with a synthetic resin. |
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